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Universally, company leaders across various industries face the difficult
challenge of managing their resources effectively to provide a superior
service or product to their customers, while trying to minimize overhead
expenses at the same time. To accomplish this it’s important
to take advantage of efficiencies where possible and equip your employees
with the right tools to service your clients properly. Technology
continues to play a big role in helping people to organize and run
their businesses. Core BackOffice Systems has created a Task Management
software system that will help you address these challenges and make
a significant impact to your daily company operations.
The Task Management
software system conjoins two technological philosophies, Enterprise Resource
 Planning (ERP) and Client Relationship Management (CRM), into
one integrated common platform that work. Our software system will help you
manage your client relationships through improving your customers’
service experience. The system consolidates your client information
electronically for easy access. It also includes a workflow function that
allows you to assign and monitor tasks through our job-ticketing routing
system. Department or individual inboxes are setup to send and receive tickets
across the company. Phone representatives record each client request by
creating a new ticket or customers can log in and submit requests via the
internet through our web-interface option. Management report suites give your
leadership the feedback they need on actual performance levels and any
reoccurring issue(s) trends or patterns. Our clients have found this function
to be incredibly helpful with planning their resources and anticipating
customer needs.
The key benefits from using our Task Management System is that you
get more out of your bottom line by increasing employee efficiency, create
mutual accountability through keeping an ongoing client/department track record
and improve customer satisfaction.
PRODUCT FEATURES:
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Electronic job tasking tickets
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Smart ticket routing functionality to designated persons
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Status tracking capabilities showing open and completed tasks
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Priority flagging for critical items
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Aging component tracks task completion time
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Macro/micro user reports for various levels of management
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Multiple user permission settings to help ensure security
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Archiving functionality stores company information in a centralized database
and runs backups on most media devices.
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Customized field of entries for each defined department area
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Future ability to customize or add additional field of entries.
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Web based application that can be distributed via intranet or other server
method.
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Customer web-interface login function for submitting requests via the internet.
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Document imaging capabilities (when used with Core Document Management System,
scanner not provided).
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Comprehensive training and support packages
Please click on the “screen shots” to view specific Task Manager
System user interface images. Contact us today to arrange for a free
consultation and demonstration.
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Electronic job tasking tickets and smart routing to designated persons. |
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Status tracking capabilities showing open and completed tasks. |
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Customer web-interface login function for submitting requests via the internet. |
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Multiple user permission, encryption, and firewall security settings. |
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Archiving, data backups on most media devices and disaster recovery procedures. |
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