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Core Technical Support
Help desk, hardware maintenance, and support services.
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IT Services > Support Services
Support Services

Core BackOffice Systems proudly provides desktop PC workstations, pre-configured network boxes and many other peripherals & accessories (monitors, routers, firewall devices, wireless technology, power backup units, cabling, etc.). Everything we sell can come pre-configured to your office. Additionally, our warrantee and guarantee means you will always have reliable equipment.

Have you ever experienced having to add a new computer or network server to your office? It can be a very time consuming task for the inexperienced. With Core, this work is performed by qualified technicians and can be completed before it is even shipped. Many of our clients take advantage of the benefits of using Core for their hardware needs because we are already familiar with and know their individual networks, Email settings, network protocols, shared & mapped drives, security schema, what software to install, etc. Core knows technology so you shouldn’t have to!


Support & Maintenance Contracts
Outsource your company’s IT support with Core BackOffice Systems. Hiring qualified full-time staff to cover your technology needs can be very expensive. Not having the right support in your corner could unfortunately cause even more serious issues and disrupt business. The key to reducing this risk and stopping problems before they occur is following a routine maintenance schedule. Properly up keeping your network and hardware will save you money in the long run, increase stability and strengthen system security. An affordable answer to your ongoing technology needs is setting up a support and maintenance contract with Core BackOffice. Let us be your IT Department!

  Contract Services include:
  • Emergency on-call dispatching.
  • Perform regular preventative maintenance.
  • Install and configure hardware & software.
  • Network management and system administration.
  • Categorize and document computers and related equipment.
  • Back-up hard drives and setup automated backup routines.
  • Disaster recovery plans.
  • Security policies and firewall protection.
  • Anti Virus and Spam filters.
  • Printer repair.
  • Configure printers, scanners and other peripherals.
  • Trouble-shoot, discuss resolution and repair problems.
  • Discounted hourly rate for contract customers only.

Pre-configured Networks
Our hardware division specializes in manufacturing pre-configured networks, workstations, and servers that can be express shipped right to your business. The advantage to purchasing a network like this is that hours of configuration and programming steps are already done. This reduces the need to hire additional people, tie up current staff or spend hours on the phone with vendor technical support. All of our hardware systems are secure and guaranteed.


Call today to see how easy it is to maintain your computers and network with Core!
Our technical support is friendly and patient. We offer remote assistance with Core Assist to allow our technicians access to your workstation or server remotely to troubleshoot and fix any problems you are having.



 
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